Customer Owned Banking Code of Practice
The code contains ten key promises to you:
- We will be fair and ethical in our dealings with you.
- We will focus on our customers.
- We will give you clear information about our products and services.
- We will be responsible lenders.
- We will deliver high customer service and standards.
- We will deal fairly with any complaints.
- We will recognise our customers' rights as owners.
- We will comply with our legal and industry obligations.
- We will recognise our impact on the wider community.
- We will support and promote this Code of Practice.
You can access a copy of the Customer Owned Banking Code of Practice here.