News

Refer to the links on the right hand side for the latest G&C Mutual Bank news or read below for a summary of the latest news.

Christmas and New Year Operating Hours

19 December 2016

Please note that all G&C Mutual Bank Service Centres and Contact Centre will be closed on the public holidays.
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Having issues browsing Online Banking? Check your security settings!

16 December 2016

G&C Mutual Bank understand that some of our members may be experiencing issues connecting to Online Banking. This is because your browser may have the old security settings.
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Contact Centre Service Disruptions - 22 November 2016

22 November 2016

Due to external supply issues beyond our control stemming from a Telstra network update we are experiencing service disruptions to our Contact Centre.

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Be aware of SMS phishing attacks over the holiday period

18 November 2016

The Australian Communications and Media Authority (ACMA) has warned many Australian mobile phone users may be at risk of SMS phishing attacks that have been targeting banks over recent months.

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View our 2016 Annual Report

27 October 2016

Notice of 2016 Annual General Meeting

27 October 2016

Click here to download

G&C Mutual Bank credit cards take out the best value awards!

26 October 2016

G&C Mutual Bank's Visa Credit Cards have been named one of Australia's best value credit cards in the annual Mozo Experts Choice Awards Credit Cards category!
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Quay Mutual Bank Mobile App Disruptions

17 October 2016

Due to external issues beyond our control, we are currently experiencing disruptions with the Quay Mutual
Bank Mobile App.

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Contact Centre Delays

10 October 2016

We are aware that many members have experienced delays in calling our contact centre today.
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Notice for Quay members: NAB Banking System Disruptions

10 October 2016

We have been advised that NAB are currently experiencing issues with their banking system.
This means that members using Quay Mutual Bank Visa debit or credit cards are being declined at ATMs and EFTPOS.
Learn more...

NSW & VIC Public Holiday Service Centre Closure Notice

29 September 2016

Melbourne Service Centre will be closed on Friday 30 September 2016 due to AFL Grand Final Holiday in Victoria. All NSW G&C Mutual Bank Service Centres will be closed on Monday 3rd October 2016 due to the Labour Day Public Holiday in NSW.
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Service Disruptions - 2 October 2016

29 September 2016

On Sunday 2 October 2016 between 1:00am-5:00am, we will be performing some maintenance on our banking system.
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Important Information for G&C Mutual Bank and Quay Members

22 September 2016

Service Disruptions Friday 7 October 2016
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Important Information for Quay members

22 September 2016

As we continue to integrate both organisations, we would like to assure you that we remain committed to putting members at the forefront of our decisions and will minimise any disruptions to members during the transition.
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Important Notice for Quay members

22 September 2016

Login into your Online Banking prior to 7 October 2016 to change your access code
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Merger Information

1 September 2016

We are very pleased to welcome Quay members to G&C Mutual Bank!
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We are pleased to announce that the merger between G&C Mutual bank and Quay Credit Union has been approved by our members!

16 August 2016

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Steer clear of tax scams

9 August 2016

SCAMwatch and the Australian Taxation Office (ATO) are urging consumers and small businesses to be aware of scammers taking advantage of the busy nature of tax time to target you.
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We are open on Bank Holiday

29 July 2016

We are pleased to inform our members that all our Service Centres and Contact Centre will be open for business as usual on Bank Holiday Monday 1st August 2016 from 9.00am - 5.00pm.
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SMS Messaging Server Upgrade

15 July 2016

A message for G&C Mutual Bank members using SMS One Time Passwords functionality within Online Banking and Mobile Banking.Messaging Service Interruption on Sunday 17 July 2016 September between 12.30am – 6.30am
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Your Bank Your News Winter Edition 2016

11 July 2016

The Winter Edition of Your Bank Your News, is now available for your viewing. Happy reading!
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System Upgrade - Tuesday 7 June

7 June 2016

On Tuesday 7 June 2016 between 8:00pm-9:00pm, Online Banking and Mobile Banking will be undergoing  system maintenance for approximately 10-15 minutes.

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Interruption to banking services - Sunday 5 June

6 June 2016

As a result of a major technical outage in Sydney on Sunday 5 June, Credit and Debit Card transactions after 3.30 pm were impacted and could not be processed.
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Privacy Awareness Week 2016 (15-21 May)

17 May 2016

Privacy Awareness Week (PAW) is an annual initiative of the Asia Pacific Privacy Authorities forum. It is held every year to promote and raise awareness of privacy issues and the importance of protecting personal information. Click here for more information and resources.

Disruption to Online, Mobile and Phone Banking Services

13 May 2016

A message for G&C Mutual Bank members using Online, Mobile and Phone Banking services:
Online, Mobile and Phone Banking system maintenance Sunday 15 May 2016 1.00am - 5.00am
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Phone Banking System Upgrade

3 May 2016

Phone Banking System Upgrade Monday 9 May 2016 between 9.00 pm - 10.00 pm
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Win a key to the MADZA 3

2 May 2016

Simply take out a new Allianz comprehensive car insurance policy through G&C Mutual Bank and you'll be in a draw to win a brand new Mazda3 Maxx, valued at $28,000.

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Winner of 5-star products with Canstar 2016

28 April 2016

We are proud to announce our 5-star award winning Credit Cards and Home Loans with Canstar.
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Your Bank Your News Autumn Edition 2016

5 April 2016

The Autumn Edition of Your Bank Your News, is now available for your viewing. Happy reading!
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Important Information - Notification of changes to "Account and Access Facility Terms and Conditions" and changes to statement frequency

5 April 2016

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What rate are you paying on your home loan?

23 March 2016

Switch to G&C Mutual Bank and find out how you can save.
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Service Centre Holiday Closure

22 March 2016

Please note that all G&C Mutual Bank Service Centres and Contact Centre will be closed on Good Friday and Easter Monday. Bathurst Service Centre will be closed on Thursday 24 March 2016 in addition to the Easter break.
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Lismore Service Centre Relocation

8 February 2016

The transition of our Lismore Service Centre to the new premises at 60 Molesworth Street Lismore will be on Thursday 25 February 2016.
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Online Banking Maintenance

22 January 2016

A message for G&C Mutual Bank members using Online Banking and Mobile Banking services.
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Australia Day Service Centre Closure

21 January 2016

All G&C Mutual Bank Service Centres will be closed on Tuesday 26 January 2014 due to the Australia Day Public Holiday.
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Your Bank Your News Summer Edition 2016

6 January 2016

The Summer Edition of Your Bank Your News, is now available for your viewing. Happy reading!
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Important Merger Information

11 December 2015

On behalf of the Board and Management of G&C Mutual Bank, we are very pleased to announce that
Quay Credit Union (Quay) and G&C Mutual Bank (G&C) to join forces in 2016.
Learn more...


View past news articles in News Archives