Social Media

As a member owned bank, we believe in providing exceptional member service. We use social media as a tool to listen and share, and is just one of the ways we stay in touch with you. You'll see us sharing important news, product information, celebrating wins and a lot more. The below Community Guidelines are in place to ensure it's a positive and respectful environment for everyone.

Keep across the latest news from G&C Mutual Bank by following us on:

Our Community Guidelines

Our social media community is an open and inclusive space. We’re ready to help you, we love hearing from you and will endeavour to respond to questions and comments as quickly as possible. To ensure a positive and respectful environment for everyone, we have established the following guidelines. We ask that you abide by them while engaging with us and fellow members within our social media community.

Be respectful, kind and courteous

Treat others with kindness, empathy, and respect. Avoid personal attacks, offensive language, or discriminatory remarks. We encourage constructive discussions and a friendly atmosphere. Comments, photos, and videos that include defamatory, misleading or offensive language, bullying, trolling, personal details or attacks will be removed.

Protect your privacy and stay safe

For your own protection you should never publicly post any personal or confidential information such as your member number, phone number, email or passwords. We may ask for your email or phone number via private messaging to help assist with account enquiries but we’ll never ask for other personal identifying information via social media.

Stay on-topic

Focus on discussions related to banking, finance, and our products and services. Off-topic conversations may be redirected or removed to maintain relevance.

Keep it spam-free

Refrain from posting unsolicited promotional material, advertisements, or spam. Such content will be removed, and repeat offenders may be banned from the community. We advise our members and all Australians to be vigilant of scams. If in doubt, please contact us directly or on 1300 364 400.

Seek professional advice

Whilst we take responsibility for the content we post on our social media channels, the information shared by us is general in nature and does not take into account your personal objectives, financial situation or needs and you should consider whether it is appropriate for you. Please review G&C Mutual Bank's Terms and Conditions before acquiring any of our products. Further, community members may share their experiences or opinions, this should not be taken as financial advice. For personalised financial guidance, consult a qualified professional.

Understand your responsibilities

Remember that you are responsible for the content you contribute to G&C Mutual Bank social media, including text, photos, videos and images. G&C Mutual Bank reserves the right to remove any content that violates these guidelines or is deemed inappropriate without prior notice. You must ensure that all your material was created by you and that you own all intellectual property rights in it. Further, you give G&C Mutual Bank permission to use your material in any way without charge and without any right of attribution and allow others to use it in the same way.

By posting or engaging with us on social media, you agree to follow these guidelines. Any posts which violate our Community Guidelines will be removed and may result in being banned from our social media accounts.

Other things to note:

Feedback is appreciated and can be directed to our team on 1300 364 400, info@gcmutual.bank or via our feedback page
Any complaints received via social media will be handled in accordance with our Complaints & Dispute Resolution Process
Our page is moderated from 9am – 5pm weekdays (excluding public holidays). We endeavour to respond to messages in a timely manner.

We're ready to help you

By clicking on the above links relating to Facebook, Twitter and LinkedIn, you will leave the G&C Mutual Bank website and be taken to facebook.com, twitter.com or LinkedIn.com. These sites are not affiliated with G&C Mutual Bank and may offer a different privacy policy and level of security.

While we take responsibility for the content we post on these sites, G&C Mutual Bank is not responsible for and does not endorse, guarantee or control content, availability, viewpoints, products or services that are offered or expressed on them. Members should not confirm, update or disclose confidential banking information via these platforms.