Q: Is changing my PIN using Online Banking safe?
A: Yes, the service utilises all the security settings in the Online Banking service. It also has a second layer of security as you will need to authenticate any changes using our SMS One Time Password service.
Q: Can I change my PIN in Online Banking without using One Time Passwords (OTPs)?
A: No, you need to enter your SMS One Time Password while completing the PIN change process.
Q: Do I need to know my PIN to be able to change my PIN in Online Banking?
A: No, you do not need to know your PIN to use the service, but you do need to be registered for our SMS One Time Password service.
Q: How long before the new PIN is ready to be used?
A: Your new PIN is ready to use immediately.