Card Security

Online Security tips for VISA cardholders

Shopping online with Visa is a simple, convenient and safe way to make purchases, 24 hours a day, 7 days a week. Consider these basic steps to help you avoid risk and stay secure when you're online - whether you're using email or shopping at your favourite merchant.


  • Protect your Visa card with Verified by Visa, where available. Added password protection helps ensure that only you can use your Visa card online. Visa International does not have your personal email address and will never contact you personally.
  • Be discriminating when providing personal information online. Never give out your personal or account information to anyone you do not trust. And make sure to verify a business' legitimacy by visiting its website, calling a phone number obtained from a trusted source, and/or checking with a reliable source.
  • Keep your passwords secret. Some online stores may require you to register with them via a user name and password before buying. Online passwords, including your Verified by Visa password, should be kept secret from outside parties the same way you would protect your ATM PIN.
  • Look for signs of security. Identify security clues such as a lock image at the bottom of your browser, or a URL that begins with https://. These signs indicate that only you and the merchant can view your payment information.
  • Never send payment information via email. Information that travels over the internet (such as email) is not fully protected from being read by outside parties. Most reputable merchant sites use encryption technologies that will protect your private data from being accessed by others as you conduct an online transaction.
  • Keep a record of your transactions. Just as you save store receipts, you should keep records of your online purchases. Back up your transaction by saving and/or printing the order confirmation.
  • Review your monthly account statement thoroughly. Immediately investigate suspicious activity to prevent any possible additional fraud before it occurs. Promptly notify G&C Mutual Bank of any suspicious email activities.
  • Only open and respond to emails that pass some basic tests, such as: 
    • Is this email from someone you know? 
    • Have you received email from this sender before?
    • Are you expecting email with an attachment from this sender?
    • Does email from this sender with the contents described in the subject line and the name of the attachment make sense?
    • Does this email contain a virus?


Change of details 

Keep us up to date if you change your contact details including home, work and mobile numbers and your email address. This will assist us in contacting you quickly if we detect suspicious transactions.

Before travelling overseas 

Make a record of card account and telephone numbers for reporting lost or stolen cards and keep it in a safe place away from your wallet or handbag and contact us prior to travelling.