Cash Service Changes

26 September 2018

Further to our recent communications regarding changes to operating hours at some of our Service Centres, members are advised that cash services at our Melbourne, Parramatta and Malabar Service Centres will be discontinued as of 1 October, 2018.

As members continue to embrace new payment channels and technology, the volume of cash transactions occurring in branch has declined accordingly.

Members can still choose to visit a Service Centre to meet face to face when conducting more complex transactions, such as applying for a loan.

Members can use the New Payments Platform (NPP), including PayID and Osko to make and receive payments in real time, 24/7 through Online Banking, Mobile Banking and the G&C Mutual Bank Banking App.

Members wanting to deposit cash, can visit an alternate Service Centre or utilise Bank@Post™, Australia Post’s agency banking service for personal accounts, with facilities at over 3,300 Australia Post outlets (charges apply for this service).

Members are reminded of our extended hours for over the phone contact operating from 8am – 6pm, Monday to Friday. This provides members with greater access to our staff during the times, and via the channel, they most generally need to speak to someone.