Changes to our operating hours
27 June 2018
As a member of a mutual bank, you would be well aware of the continuous change taking place with technology and the provision of financial services. The mutual banking sector is a leader in embracing this change and developing solutions to meet customer expectations and to improve the manner in which products and services are delivered.
Analysis of our own product and transaction activity has shown that our members are embracing these channels, increasingly choosing to deal with us over the phone, electronically via online and mobile banking, and by utilising the various electronic payment methods available.
With this in mind, our member service offering will be evolving to allow us to re-direct our resources and provide greater levels of service via the channels that are showing the greatest demand from members.
From Monday 2nd July 2018, our Service Centre operating hours will be revised slightly, enabling us to introduce extended operating hours for over the phone contact. Over the phone contact will change from the current schedule of 9am - 5pm Monday - Friday to a new schedule of 8am – 6pm Monday to Friday. This will provide members with greater access to our staff during the times, and via the channel, they most generally need to speak to someone.
We listen to our members and their banking behaviour so we can continue to meet their changing banking needs.