Feedback Form

Feedback from our members is very important to us, it helps us to understand your needs and improve our products and services.

* Compulsory field

Please note, to maintain the security and privacy of your information, please do not include any
passwords or confidential information in your feedback.

Internal Dispute Resolution system

You are invited to raise any concern or complaint you may have with G&C Mutual Bank. We will endeavour to understand your concerns and reach a resolution in a satisfactory, prompt and efficient manner. This service is free of charge.

In the first instance, please contact G&C Mutual Bank on 1300 364 400, email or visit one of our Service Centres.

Where a complaint cannot be resolved to your satisfaction immediately or by a more senior staff member, you may wish to use our Internal Dispute Resolution system. You will need to complete the Complaints Handling & Dispute Resolution form and return to G&C Mutual Bank.