Feedback from our members is very important to us, it helps us to understand your needs and improve our products and services.
You are invited to raise any concern or complaint you may have with G&C Mutual Bank. We will endeavour to understand your concerns and reach a resolution in a satisfactory, prompt and efficient manner. This service is free of charge.
Where a complaint cannot be resolved to your satisfaction immediately or by a more senior staff member, you may wish to use our Internal Dispute Resolution system. You will need to complete the Complaints Handling & Dispute Resolution form and return to G&C Mutual Bank.
As outlined in our Complaints and Dispute Resolution Guide, if you are not satisfied with our determination and you wish to pursue your complaint further, you may contact G&C Mutual Bank’s External Dispute Resolution (EDR) Scheme, the Australian Financial Complaints Authority (AFCA).