G&C Mutual Bank Banking App FAQs

Here are the most frequently asked questions you may have in relation to G&C Mutual Bank Banking App.

General


Q: What is the Mobile Banking App?
A:
The Mobile Banking App is a free application that can be downloaded onto a Smartphone. The Banking App has been designed to use on a Smartphone, allowing you to complete everyday banking functions on your mobile device without visiting our website.

Q: Do I need to register for the Banking App?
A:
You don’t need to register for the Banking App. To access your accounts simply use your current Online Banking login and password details. If you are not currently registered for Online Banking, please click here.

Q: Is the Banking App compatible with all devices?
A:
The Banking App is compatible with iPhone and Android devices only. The Banking App can be downloaded onto iPad and Android tablets, however the user interface has not been designed for optimal functionality on these devices. 

Q: How much does the Banking App cost?
A:
The Banking App is free to download from Google Play or the Apple Store. Please note the app does use data, so data usage may apply from your mobile network provider.

Q: How can I download the Banking App?
A:
The Banking App can be downloaded onto your Smartphone from the Apple Store and Google Play Store. Simply search for "G&C Mutual Bank" to locate the App in the appropriate store for your device.

Q: How will I receive the updated App?
A: New users
- Once the new release is available in the app stores, new users will automatically access this version of the Banking App.

Existing users - Once the new release is available in the app stores, existing users will be informed that an update for the Banking App is available via a message to their smartphone, such as “There are new updates available”.

Depending on a user’s personal smartphone setting the Banking App will either be automatically or manually updated.

  • For users who have automatic updates enabled, the Banking App will be updated the next time they connect via Wi-Fi
  •  If they have manual updates enabled, they will be directed to the app store to update the Banking App.

Please note: If you are still having any issues downloading the App, we recommend you to delete your old G&C Mutual Bank Banking App and download the new App from the App Stores.

Functionality

Q: Do I have to set up a PIN/Pattern?
A:
When you first login to the Banking App you will be required to use your Member number and Online Banking password. You will then be prompted to set up a 4 to 9 digit PIN/Pattern on your device to ensure future logins are convenient and secure.

Q: Can I download the Banking App on multiple devices?
A:
Yes, you can also set up different PINs/Patterns on different devices.

Q: Am I able to perform redraws within the Banking App?
A:
Yes, redraw is available within the Banking App.

Q: What is a Quick Balance?
A:
You can now quickly view the balance of a nominated account by double tapping on the yellow 'Account Balances' tile in the Banking App.

Q:How do I set up Quick Balance?
A:
To nominate a Quick Balance account, login to the Banking App using your PIN/Pattern. Under Settings, select 'Set Quick Balance Account'. Nominate your Quick Balance account by tapping on your desired account.

Q: What is a Savings Goal and how do I set it up?
A:
A Savings Goal allows you to conveniently track your savings.

Simply login to the App using your PIN/Pattern, select 'Set Savings Goal' from the settings menu and follow the steps to set up and personalise your savings goal.

Q: Why am I unable to view all my accounts within the Banking App?
A:
Closed accounts are not displayed within the Banking App. You must login to Online Banking via our website to view the details of your closed accounts.

Q: How do I change the order of my accounts?
A:
To change the order of your accounts, visit the Settings tab, then tap Customise Accounts. Then tap on the ordering icon to the right of the account panel and hold and drag to the desired order.

Q: How do I log out of the Banking App?
A:
iPhone users can log out of the App by pressing the round home button at the end of the screen.

Android users can log out of the Banking App by tapping the padlock icon on the top left of the screen.


Security

Q: What do I do if my phone has been lost or stolen?
A:
If your phone has been lost or stolen, or your login details have been compromised, please contact us immediately on 1300 364 400.

You can also choose to remotely remove the Banking App from any of your associated devices. From the top menu go to Settings, click on Manage Devices and follow the prompts to remotely deregister the Banking App from a device that’s lost or stolen.

Q: If someone gets hold of my device can they access my account details?
A:
All confidential information is encrypted and stored securely. Payment functions and transaction details are protected by your PIN, and you have the option of enabling or disabling a quick view of your available balance.


Q: What do I do if I have forgotten my PIN/pattern or if my PIN/Pattern has been compromised?
A:
On the login page of the Banking App select 'Forgot login details'. Then you will be prompted to reset your PIN using your Member number and Online Banking password to authenticate yourself.

Q: What can I do to protect my phone/device?
A:
As with all personal belongings, take extra care to keep your device secure and safe. There are a few things that you can do:

  • Use a strong screen lock or PIN/Pattern that cannot be easily guessed
  • Keep your device locked when you’re not using it; and
  • Ensure your device is registered with your phone network provider