News

Refer to the links on the right hand side for the latest G&C Mutual Bank news or read below for a summary of the latest news.

Scheduled Maintenance
Disruption to Banking Services  - 15 November 2017

10 November 2017

Online Banking, Mobile Banking and Phone Banking system maintenance Wednesday 15 November 2017 between 8.00pm - 2.00am.

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Do not disclose your Online banking details to any third party!

31 October 2017

G&C Mutual Bank is concerned about the growing number of online and other businesses that encourage or require you to disclose your banking login details, PIN numbers or passwords in order to access the services. 

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View our 2017 Annual Report

24 October 2017

Click here to download

Disruption to Banking Services - Services Restored

11 October 2017

This morning we experienced disruption to the banking services across our network.This issue also impacted other financial institutions.
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Disruption to Services

11 October 2017

We are currently experiencing a disruption to all banking services as a result of technical issues with one of our partners. This issue is also impacting other financial institutions.
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Liverpool Hospital Service Centre Closure - Friday 9 October 2017

Updated 9 October 2017

The Liverpool Hospital Service Centre has permanently closed from Friday 6 October 2017.

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Your Bank Your News Spring Edition 2017

6 October 2017

Your Member Newsletter, Your Bank Your News Spring Edition 2017 can be accessed by clicking here. Members can also view their Member Newsletter when they log into their eStatement and click on the newsletter attachment. 

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Quay Banking App update - new release available

4 October 2017

The Quay Banking App for both Android and iPhone devices has been upgraded. The new release (3.1) will be available to members from 4 October 2017.

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Malabar Service Centre closed on Fridays

29 September 2017

Malabar Service Centre will be remain closed on Fridays from 29 September 2017 until further notice.
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NSW & VIC Public Holiday Service Centre Closure Notice

27 September 2017

Melbourne Service Centre will be closed on Friday 29 September 2017 due to AFL Grand Final Holiday in Victoria. All NSW G&C Mutual Bank Service Centres will be closed on Monday 2nd October 2017 due to the Labour Day Public Holiday in NSW.
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Scheduled Maintenance - Possible Disruption to Services - 24 September 2017 

22 September 2017

As a result of scheduled maintenance by a third party provider on Sunday 24 September 2017, there may be some intermittent disruption to services including Online, Mobile & Phone Banking and ATM transactions between 1am and 5 am. 
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G&C Mutual Bank supports RSPCA

25 August 2017

G&C Mutual bank staff put on their cooking hats and made a delicious selection of cakes, cupcakes and cookies for our staff to buy. Delicious!

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Important Changes to Statement Frequency

25 August 2017

Effective 1 October 2017, paper statements will incur a $2 fee each month we issue you with a paper statement, so switch to eStatements!
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G&C Mutual Bank supports member Phil Hoey at the 2017 Kidney Kar Rally 

8 August 2017

We are proud to support our member Phil Hoey as he participates in the 2017 Kidney Kar Rally, a 4000km drive over 8 days that will raise funds for the National Kidney Kids and Young Adults programs for Kidney Health Australia. 
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We are open on Bank Holiday - 7th August 2017

3 August 2017

We are pleased to inform our members that all our Service Centres and Contact Centre will be open for business as usual on Bank Holiday Monday 7th August 2017 from 9.00am - 5.00pm.

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Malabar Service Centre Closure

28 July 2017

Malabar Service Centre will be closed on Friday 28 July 2017.

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Keep your details up to date

26 July 2016

During the month of July and August if you update your contact details in our system, you will go into the draw to win 1 of 3 $1,000 cash prizes. Terms & conditions apply!

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Email Scam Alert - Australian Securities & Investments Commission (ASIC) 

11 July 2017

We’re aware of a scam email reporting to be from Australian Securities & Investments Commission (ASIC), which advises that a member's business/company name registration is due for renewal.

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Your Bank Your News Winter Edition 2017

7 July 2017 

Your Member Newsletter, Your Bank Your News Winter Edition 2017 can be accessed by clicking here. Members can also view their Member Newsletter when they log into their eStatement and click on the newsletter attachment.  

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Win Free Fuel for a Year

29 May 2017

Just think of all the places you could go. Get Allianz Motor Insurance.

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System Disruptions - Saturday 27 May 2017

24 May 2017

A message for G&C Mutual Bank members using Online Banking, Mobile Banking and Phone Banking services. Online Banking, Mobile Banking and Phone Banking system maintenance
Saturday 27 May 2017 1.00am - 5.00am

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Important Information About Your Platinum Visa Credit Card - Qantas Points - Terms & Conditions

19 May 2017

We are making some changes to the Platinum Visa Credit Card Account and Platinum Visa Credit Card - Qantas Points - Terms and Conditions. It is important that you read this notice carefully.

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Changes to Fees & Charges

16 May 2017

Notice is given of the following changes to G&C Mutual Bank fees which will take effect from 5 June 2017.

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Lismore Business Flood Appeal

4 May 2017

Recently our Lismore Service Centre was damaged during the floods in the wake of Cyclone Debbie. With great thanks to our supportive colleagues in the mutual sector, we have been able to continue trading out of Summerland Credit Union’s offices.

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Cyber Update - beware when downloading free mobile apps

2 May 2017

Researchers have found that the Flashlight LED Widget app from developer MaxUMedia does deliver its promised flashlight functionality, but also tries to steal banking credentials via fake login pages for legitimate banking apps.
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Anzac Day Holiday Closure

21 April 2017

All G&C Mutual Bank Service Centres will be closed on Tuesday 25 April 2017 due to the ANZAC Day Public Holiday.
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Interest Rate Changes & new First Home Owner Product

4 April 2017

At G&C Mutual Bank we always aim to carefully balance the needs of our borrowing and depositing members.  After a prolonged period of falling interest rates commencing in 2011, the last 3 months have seen an increase in funding costs amidst new regulatory restrictions on lending growth and intense competition for retail deposits.

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Changes to Fees & Charges

3 April 2017

Notice is given of the following changes to G&C Mutual Bank fees which will take effect from 22 April 2017.

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Easter Holiday Closure

13 April 2017

Please note that all G&C Mutual Bank Service Centres and Contact Centre will be closed on the Easter public holiday.
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CSU Wellness and Wellbeing Expo 2017

11 April 2017

G&C Mutual Bank was proud to be supporting the 2017 CSU Welllness and Wellbeing Expo for the fourth consecutive year.

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Important Information - Core Banking System Successfully Upgraded

5 April 2017

At G&C Mutual Bank we are always looking at ways to improve our Banking Services for our members.As a result, we would like to advise that our Banking Services were successfully upgraded on 5 April 2017.

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Lismore Service Centre Closure due to extreme weather conditions

3 April 2017

Lismore Service Centre has been impacted by the recent extreme weather conditions and will be closed until further notice.

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Changes to Fees and Charges

3 April 2017

Notice is given of the following changes to G&C Mutual Bank fees which will take effect from 22 April 2017.

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Get your debts under control

22 March 2017

The start of the year is often a good time to reflect on a number of things including your finances, so now might be a great time to consider whether you have all the right products to suit your needs.

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Supporting the Wagga Wagga Community

20 March 2017

In support of the Aussie Farmers Foundation community program ‘Get Set Enhancing Modern Women'
G&C Mutual Bank’s Area Manager, Michael Reid gave a presentation to a group of women from the Wagga Wagga community, demonstrating best practices when it comes to managing their finances. 

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How to prevent Cybercrime and Identity Theft

13 March 2017

Cyber attacks are increasing in number and sophistication. Today’s threats differ from those encountered a month ago. What can you do to improve your security posture?
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Melbourne Service Centre - Closed on 1 March 2017

1 March 2017

Due to unforeseen circumstances our Melbourne Service Centre will be closed temporarily for today, Wednesday 1 March 2017.

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Changes to Online Banking Services - Alternate Reference No. now available!

2 February 2017

At G&C Mutual Bank we are always looking at ways to improve and constantly add new features to our Online Banking service to make it quicker and easier for our members.
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Quay Mutual Bank Phone & Fax Numbers – notice of change

25 January 2017

A message for Quay Mutual Bank members still using old Quay phone and fax numbers

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Changes to Online Banking Daily Limits

11 January 2017

Changes to Online Banking external transfer limits.
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Your Bank Your News Summer Edition 2017

6 January 2017

Your Member Newsletter, Your Bank Your News Summer Edition 2017 can be accessed by clicking here. Members can also view their Member Newsletter when they log into their eStatement and click on the newsletter attachment.

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Christmas and New Year Operating Hours

19 December 2016

Please note that all G&C Mutual Bank Service Centres and Contact Centre will be closed on the public holidays.
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Having issues browsing Online Banking? Check your security settings!

16 December 2016

G&C Mutual Bank understand that some of our members may be experiencing issues connecting to Online Banking. This is because your browser may have the old security settings.
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Contact Centre Service Disruptions - 22 November 2016

22 November 2016

Due to external supply issues beyond our control stemming from a Telstra network update we are experiencing service disruptions to our Contact Centre.

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Be aware of SMS phishing attacks over the holiday period

18 November 2016

The Australian Communications and Media Authority (ACMA) has warned many Australian mobile phone users may be at risk of SMS phishing attacks that have been targeting banks over recent months.

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Quay Mutual Banks Rates Update

1 November 2016

Quay Mutual Bank call savings interest rate changes effective 1 November 2016.

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View our 2016 Annual Report

27 October 2016

Notice of 2016 Annual General Meeting

27 October 2016

Click here to download



View past news articles in News Archives