The new Online PIN Change service helps you to create or change the PIN on any of your card, at any time within the secure environment of Online Banking.
How does it work?
- Change your existing PIN (forgotten/lost PIN)
- Select your own PIN for a newly issued or replacement card.
Benefits for me!
- Change the PIN on any of your cards, at any time within the secure environment of Online Banking
- Fast, free and easy to use service
- Your new PIN will be available to use straight away
To access this facility you must be registered for SMS One Time Password service.
You can access this service via Online Banking "Services/PIN Change Services". Click here to view the demo on "How to set your PIN Online".
Remember, when choosing a new PIN it’s important to avoid numbers that can be easily guessed (e.g. your birthday, your anniversary), otherwise you may be liable for unauthorised transactions.
Please note: After registering for SMS One Time Password service please logout of Online Banking and log back in to get the menu for Online PIN Change under Services.
Frequently Asked Questions
Q: Is changing my PIN using Online Banking safe?
A: Yes, the service utilises all the security settings in Online Banking service. It also has a second level of security as you will need to authenticate any changes by inputting a password that will be sent to your registered mobile as a One Time Password. You will be required to enter this One Time Password while completing the PIN change process.
Q: Can I change my PIN in Online Banking without using One Time Passwords (OTP)?
A: No, you need to enter your One Time Password while completing the PIN change process.
Q: Do I need to know my PIN to be able to change my PIN in Online Banking?
A: No, you do not need to know your PIN to use the service but you do need to register for One Time Password service.
Q: How long before the new PIN is ready to be used?
A: Your new PIN is ready to use immediately.