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Read below for a summary of the latest news.

Disruption to Online Banking Services

9 August 2018

We are currently experiencing disruptions to our Online Banking services.

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We are open on Bank Holiday

6 August 2018

We are pleased to let you know that all our Service Centres and Contact Centre will be open for business as usual on Bank Holiday Monday 6 August 2018.

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Scheduled Maintenance - Disruption to Services - 17 July 2018

13 July 2018

Online Banking, Mobile Banking and Phone Banking system maintenance Tuesday 17 July 2018 between 1.00am - 3.00am. 

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Bathurst Service Centre Closure - 9-11 July 2018

9 July 2018 

Due to unforeseen circumstances our Bathurst Service Centre will be closed temporarily between Monday - Wednesday 9-11 July 2018. 

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ATO warning about tax scams

6 July 2018

SCAMwatch and the Australian Taxation Office (ATO) are urging consumers and small businesses to be aware of scammers taking advantage of the busy nature of tax time to target you.

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Parramatta Service Centre Closure - 5 July 2018

5 July 2018

Due to unforeseen circumstances our Parramatta Service Centre will be closed temporarily on Thursday 5 July 2018.

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Your Bank Your News Autumn Edition 2018

4 July 2018

Your Member Newsletter, Your Bank Your News Winter Edition 2018 can be accessed by clicking here

Bathurst Service Centre hours 29 June 2018

29 June 2018

Due to unforeseen circumstances our Bathurst Service Centre will be closed temporarily from midday Friday 29 June 2018.  

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Changes to our operating hours

27 June 2018

As a member of a mutual bank, you would be well aware of the continuous change taking place with technology and the provision of financial services. The mutual banking sector is a leader in embracing this change and developing solutions to meet customer expectations and to improve the manner in which products and services are delivered. 

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Issues with Melbourne direct line

29 June 2018 (updated)

The issue has been resolved.

27 June 2018

Following the recent upgrade to our phone system, we have been advised that some members are experiencing difficulties calling the Melbourne Service Centre directly on Telstra mobiles. 

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Melbourne Service Centre Closure - 22 - 28 June 2018

22 June 2018   

Due to unforeseen circumstances our Melbourne Service Centre will be closed temporarily from Friday 22 - Thursday 28 June 2018.

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Malabar Service Centre Closure - 21 June 2018

21 June 2018  

Due to unforeseen circumstances our Malabar Service Centre will be closed temporarily on Thursday 21 June 2018.

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Disruption to Online PIN Change Service

19 June 2018

We are currently experiencing a disruption to our Online PIN Change service through Online Banking.

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Scheduled Maintenance - Disruption to Services - 18 June 2018

14 June 2018

Online Banking, Mobile Banking and Phone Banking system maintenance Monday 18 June 2018 between 1.00am - 3.00am.

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Queen's Birthday Public Holiday - 11 June 2018

8 June 2018

All G&C Mutual Bank Service Centres will be closed on Monday 11 June 2018 due to the Queen's Birthday Public Holiday.

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Upgrade to our Phone Systems

7 June 2018

To enhance the service we provide to our members, we have recently upgraded our phone system.

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Melbourne Service Centre Closure - 4 June 2018

4 June 2018

Due to unforeseen circumstances our Melbourne Service Centre will be closed temporarily on Monday 4 June 2018.
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System Upgrade - Statements unavailable

30 May 2018

As a result of a system upgrade by a third party provider on Sunday 3 June 2018 between 10:00am-5:00pm, there will be some disruption to Global Viewpoint System (statement system).While this upgrade is taking place, members will not be able to view their statements online during this period.

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Scammers turn up the heat on Australian Investors

28 May 2018

Following National Scams Awareness Week (21 – 25 May), we are warning investors to be on high alert to investment scams. Figures released today from the ACCC's Targeting Scams Report show that investment scams have replaced romance and dating scams as the most lucrative method of fraud.

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Bathurst Service Centre Closure - 21-22 May 2018

21 May 2018

Due to unforeseen circumstances our Bathurst Service Centre will be closed temporarily on Monday & Tuesday 21 - 22 May 2018. 

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National Scam Awareness Week (21-25 May 2018)

21 May 2018

National Scams Awareness Week runs from 21–25 May 2018. The Australian Competition and Consumer Commission (ACCC) urges all Australians to be on the lookout for threat-based impersonation scams by taking a moment to ask - ‘Is this for real?’
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Privacy Awareness Week (PAW) 13-19 May 2018 

13 May 2018

Privacy Awareness Week (PAW) is an annual initiative of the Asia Pacific Privacy Authorities forum. It is held every year to promote and raise awareness of privacy issues and the importance of protecting personal information.
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Malabar Service Centre Closure - 10 May 2018

10 May 2018

Due to unforeseen circumstances our Malabar Service Centre will be closed temporarily on Thursday 10 May 2018.
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Statement Frequency Update

24 April 2018

Over the last year we have adjusted the frequency of our statements and have received feedback from members about these changes. 
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Service Update - Card PIN Change Terminals

24 April 2018

Members have been embracing the new and improved digital solutions now available to them to change a card PIN. 
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Your Bank Your News Autumn Edition 2018

24 April 2018

Your Member Newsletter, Your Bank Your News Autumn Edition 2018 can be accessed by clicking here

Melbourne Service Centre - Temporary Closure - 23 April 2018

23 April 2018

Due to unforeseen circumstances our Melbourne Service Centre will be closed temporarily on Monday 
23 April 2018
.

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We are proud to announce that our products are Mozo and Canstar award winners

3 April 2018

We strive to deliver quality products to our members, and are proud that these have been recognised with Mozo and Canstar awards.

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Easter Holiday Closure

29 March 2018

Please note that all G&C Mutual Bank Service Centres and Contact Centre will be closed on Good Friday -
30 March 2018 & Easter Monday - 2 April 2018.

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Security Alert - Important Phone Scam Information

26 March 2018

Why you should never trust a call from an unknown number and other tips for identifying scams.

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Melbourne Service Centre - Closed on 15-16 March 2018

14 March 2018 

Due to unforeseen circumstances our Melbourne Service Centre will be closed temporarily for Thursday & Friday, 15-16 March 2018.

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Labour Day Holiday Closure 

9 March 2018 

Melbourne Service Centre will be closed on Monday 12th March 2018 due to the Labour Day Public Holiday in VIC.  

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New Payments Platform (NPP) is available now!

13 February 2018

G&C Mutual Bank is pleased to advise that the New Payments Platform (NPP), including PayID and Osko is now available.

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Important Changes to Statement Frequency

13 February 2018

As previously advised in Your Bank Your News Spring Edition 2017, we would like to remind members that we have made some changes to statement frequency.

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Competition prizes and announcements

31 January 2018

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Australia Day Service Centre Closure

25 January 2018

All G&C Mutual Bank Service Centres will be closed on Friday 26 January 2016 due to the Australia Day Public Holiday.

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Your Bank Your News Summer Edition 2018 

5 January 2018 

Your Member Newsletter, Your Bank Your News Summer Edition 2018 can be accessed by clicking here. Members can also view their Member Newsletter when they log into their eStatement and click on the newsletter attachment. 

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Changes to Fees & Charges - Effective 1 February 2018 

5 January 2018 

It has been over 5 years since G&C last conducted a review of its fee structure. We have also been operating 2 separate fee structures since 1 September 2016, following the merger with Quay Credit Union (Quay). 

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Important Information for Quay members - Changes to cards, cheques and ATM services 

5 January 2018 

The new year brings many exciting new service enhancements to G&C Mutual Bank’s suite of products. In order to take full advantage of all of these product enhancements we will be progressively upgrading all of the former Quay Credit Union cards and payment facilities.  

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Important Information - rediATM network 

22 December 2017 

During September, the major banks announced that they were removing fees for customers of other banks to use their ATM networks. This means, you can now access nearly 10,000 ATMs nationwide without incurring an ATM withdrawal fee. 

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