Read below for a summary of the latest news.
2018 Annual Report
Click here to download.
Your Bank Your News Spring Edition 2018
17 October 2018
Your Member Newsletter, Your Bank Your News Spring Edition 2018 can be accessed by clicking here.
Annual General Meeting Notice
17 October 2018
Click here to access the 2018 Annual General Meeting Notice.
Online Applications unavailable
16 October 2018As a result of a system maintenance by a third party provider on Tuesday 16 October 2018 between 4.00pm-5:00pm, members will not be able to submit any online applications during this period.
Bathurst Service Centre temporary closure - 15 Oct 2018
15 October 2018Due to unforeseen circumstances our Bathurst Service Centre is closed temporarily from midday until rest of the day on Monday 15 October 2018 .
Quarterly member statement delay
8 October 2018
Please be advised that the latest quarterly member statements will be available from 17th October, 2018.
We apologise for the delay and thank you for your patience.
Public Holiday Service Centre Closure Notice
27 September 2018
Melbourne Service Centre will be closed on Friday 28 September 2018 due to AFL Grand Final Holiday in Victoria. All NSW G&C Mutual Bank Service Centres will be closed on Monday 1 October 2018 due to the Labour Day Public Holiday in NSW.
Disruption to Phone Services
26 September 2018
A message for G&C Mutual Bank members using Phone Banking Services
Phone Banking System Maintenance Wednesday 26 September 2018 between 8.00pm - 8.30pm
Cash Service Changes
26 September 2018
Further to our recent communications regarding changes to operating hours at some of our Service Centres, members are advised that cash services at our Melbourne, Parramatta and Malabar Service Centres will be discontinued as of 1 October, 2018.
Coleman Grieg Challenge
21 September 2018Our employees participated in the Coleman Grieg Challenge today, helping to raise funds for three incredible charities Westmead Hospital Foundation, Royal Institution of Deaf & Blind Children, St. Gabriel's School. Today we want to share the inspirational story of Eva and her journey from diagnosis to treatment, and the challenges she has had to overcome. Read the story here.
Lismore Service Centre closure 20 September 2018 from 12.00pm
19 September 2018
Lismore Service Centre will be closed on Thursday 20 September 2018 from 12.00pm - 5.00pm due to Lismore Cup Day.
Disruption to Direct Entry Payment Services
10 September 2018
We are currently experiencing disruptions to our direct entry payment services and as a result, members may experience a delay in receiving or transferring funds.
Disruption to Online Banking Services
9 August 2018We are currently experiencing disruptions to our Online Banking services.
We are open on Bank Holiday
6 August 2018We are pleased to let you know that all our Service Centres and Contact Centre will be open for business as usual on Bank Holiday Monday 6 August 2018.
Scheduled Maintenance - Disruption to Services - 17 July 2018
13 July 2018
Online Banking, Mobile Banking and Phone Banking system maintenance Tuesday 17 July 2018 between 1.00am - 3.00am.
Bathurst Service Centre Closure - 9-11 July 2018
9 July 2018
Due to unforeseen circumstances our Bathurst Service Centre will be closed temporarily between Monday - Wednesday 9-11 July 2018.
ATO warning about tax scams
6 July 2018
SCAMwatch and the Australian Taxation Office (ATO) are urging consumers and small businesses to be aware of scammers taking advantage of the busy nature of tax time to target you.
Parramatta Service Centre Closure - 5 July 2018
5 July 2018
Due to unforeseen circumstances our Parramatta Service Centre will be closed temporarily on Thursday 5 July 2018.
Your Bank Your News Autumn Edition 2018
4 July 2018
Your Member Newsletter, Your Bank Your News Winter Edition 2018 can be accessed by clicking here.
Bathurst Service Centre hours 29 June 2018
29 June 2018
Due to unforeseen circumstances our Bathurst Service Centre will be closed temporarily from midday Friday 29 June 2018.
Changes to our operating hours
27 June 2018As a member of a mutual bank, you would be well aware of the continuous change taking place with technology and the provision of financial services. The mutual banking sector is a leader in embracing this change and developing solutions to meet customer expectations and to improve the manner in which products and services are delivered.
Issues with Melbourne direct line
29 June 2018 (updated)The issue has been resolved.
27 June 2018Following the recent upgrade to our phone system, we have been advised that some members are experiencing difficulties calling the Melbourne Service Centre directly on Telstra mobiles.
Melbourne Service Centre Closure - 22 - 28 June 2018
22 June 2018
Due to unforeseen circumstances our Melbourne Service Centre will be closed temporarily from Friday 22 - Thursday 28 June 2018.
Malabar Service Centre Closure - 21 June 2018
21 June 2018
Due to unforeseen circumstances our Malabar Service Centre will be closed temporarily on Thursday 21 June 2018.
Disruption to Online PIN Change Service
19 June 2018
We are currently experiencing a disruption to our Online PIN Change service through Online Banking.
Scheduled Maintenance - Disruption to Services - 18 June 2018
14 June 2018Online Banking, Mobile Banking and Phone Banking system maintenance Monday 18 June 2018 between 1.00am - 3.00am.
Queen's Birthday Public Holiday - 11 June 2018
8 June 2018
All G&C Mutual Bank Service Centres will be closed on Monday 11 June 2018 due to the Queen's Birthday Public Holiday.
Upgrade to our Phone Systems
7 June 2018
To enhance the service we provide to our members, we have recently upgraded our phone system.
Melbourne Service Centre Closure - 4 June 2018
4 June 2018
Due to unforeseen circumstances our Melbourne Service Centre will be closed temporarily on Monday 4 June 2018.
System Upgrade - Statements unavailable
30 May 2018As a result of a system upgrade by a third party provider on Sunday 3 June 2018 between 10:00am-5:00pm, there will be some disruption to Global Viewpoint System (statement system).While this upgrade is taking place, members will not be able to view their statements online during this period.
Scammers turn up the heat on Australian Investors
28 May 2018
Following National Scams Awareness Week (21 – 25 May), we are warning investors to be on high alert to investment scams. Figures released today from the ACCC's Targeting Scams Report show that investment scams have replaced romance and dating scams as the most lucrative method of fraud.
Bathurst Service Centre Closure - 21-22 May 2018
21 May 2018
Due to unforeseen circumstances our Bathurst Service Centre will be closed temporarily on Monday & Tuesday 21 - 22 May 2018.
National Scam Awareness Week (21-25 May 2018)
21 May 2018National Scams Awareness Week runs from 21–25 May 2018. The Australian Competition and Consumer Commission (ACCC) urges all Australians to be on the lookout for threat-based impersonation scams by taking a moment to ask - ‘Is this for real?’
Privacy Awareness Week (PAW) 13-19 May 2018
13 May 2018Privacy Awareness Week (PAW) is an annual initiative of the Asia Pacific Privacy Authorities forum. It is held every year to promote and raise awareness of privacy issues and the importance of protecting personal information.
Malabar Service Centre Closure - 10 May 2018
10 May 2018Due to unforeseen circumstances our Malabar Service Centre will be closed temporarily on Thursday 10 May 2018.
Statement Frequency Update
24 April 2018Over the last year we have adjusted the frequency of our statements and have received feedback from members about these changes.
Service Update - Card PIN Change Terminals
24 April 2018Members have been embracing the new and improved digital solutions now available to them to change a card PIN.
Your Bank Your News Autumn Edition 2018
24 April 2018Your Member Newsletter, Your Bank Your News Autumn Edition 2018 can be accessed by clicking here.
Melbourne Service Centre - Temporary Closure - 23 April 2018
23 April 2018
Due to unforeseen circumstances our Melbourne Service Centre will be closed temporarily on Monday
23 April 2018.
We are proud to announce that our products are Mozo and Canstar award winners
3 April 2018
We strive to deliver quality products to our members, and are proud that these have been recognised with Mozo and Canstar awards.
Easter Holiday Closure
29 March 2018Please note that all G&C Mutual Bank Service Centres and Contact Centre will be closed on Good Friday -
30 March 2018 & Easter Monday - 2 April 2018.
Security Alert - Important Phone Scam Information
26 March 2018
Why you should never trust a call from an unknown number and other tips for identifying scams.
Melbourne Service Centre - Closed on 15-16 March 2018
14 March 2018
Due to unforeseen circumstances our Melbourne Service Centre will be closed temporarily for Thursday & Friday, 15-16 March 2018.
Labour Day Holiday Closure
9 March 2018
Melbourne Service Centre will be closed on Monday 12th March 2018 due to the Labour Day Public Holiday in VIC.
New Payments Platform (NPP) is available now!
13 February 2018
G&C Mutual Bank is pleased to advise that the New Payments Platform (NPP), including PayID and Osko is now available.
Important Changes to Statement Frequency
13 February 2018As previously advised in Your Bank Your News Spring Edition 2017, we would like to remind members that we have made some changes to statement frequency.
Competition prizes and announcements
31 January 2018
Australia Day Service Centre Closure
25 January 2018
All G&C Mutual Bank Service Centres will be closed on Friday 26 January 2016 due to the Australia Day Public Holiday.
Your Bank Your News Summer Edition 2018
5 January 2018
Your Member Newsletter, Your Bank Your News Summer Edition 2018 can be accessed by clicking here. Members can also view their Member Newsletter when they log into their eStatement and click on the newsletter attachment.
Changes to Fees & Charges - Effective 1 February 2018
5 January 2018
It has been over 5 years since G&C last conducted a review of its fee structure. We have also been operating 2 separate fee structures since 1 September 2016, following the merger with Quay Credit Union (Quay).
Important Information for Quay members - Changes to cards, cheques and ATM services
5 January 2018
The new year brings many exciting new service enhancements to G&C Mutual Bank’s suite of products. In order to take full advantage of all of these product enhancements we will be progressively upgrading all of the former Quay Credit Union cards and payment facilities.
Important Information - rediATM network
22 December 2017
During September, the major banks announced that they were removing fees for customers of other banks to use their ATM networks. This means, you can now access nearly 10,000 ATMs nationwide without incurring an ATM withdrawal fee.