PayID is the name of the New Payments Platform (NPP) addressing service. It's a function of the platform that allows members to link their G&C Mutual Bank accounts to easy-to-remember pieces of information such as mobile phone numbers and email addresses.

You will be able to create a PayID with Financial Institutions connected to the New Payments Platform when it launches in the coming week.

Click here to view PayID Terms & Conditions

For more information about PayID, you can read some frequently asked questions below:

Frequently Asked Questions:

Q: What is the Addressing Service/PayID?
 The Addressing Service/PayID is the component of the New Payments Platform that enables you to create an easy-to-remember PayID to direct payments to an account.

PayID is a smart address for payments, created by linking your G&C Mutual Bank account to a recognisable and memorable piece of information you use in everyday life- such as your mobile phone number or email address. PayID is also the name of the service that enables direct payment through this smart address. With PayID, you can send and receive payments with unprecedented ease, convenience and confidence.

You will be able to provide your PayID to any other user of the New Payments Platform to enable a quick and easy payment. 

Q: Where can I use a PayID?   
PayID can be used to make NPP Payments, normally via Online or Mobile Banking. PayID is supported by a large and growing list of Financial Institutions. You will have to speak to us to see how you can create a PayID. After you create a PayID you can tell people to make payments to it instead of giving out your financial account details. 

Q: What are the benefits of PayID?  
 There are a number of benefits of using a PayID, including:

  • PayID makes payments an intuitive experience in keeping with the way we live life today, and does it in a way that is safe and secure.
  • PayID offers greater convenience as you can provide Payers with details which are easy to remember such as an email address or mobile phone number. 
  • Greater peace of mind as you no longer have to provide your sensitive financial account information, such as BSB and account number, to Payers in order to receive payments. 
  • You have the ability to change Financial Institution accounts without needing to inform Payers of the change.

Q: How do I create a PayID?  
A: In order to create a PayID you log into Online Banking Maintenance>Manage PayID. Click here to view detailed step by step guides to create your PayIDs. Alternatively you can also contact us and:

  • Verify your identity;
  • Show us that you (or an authorised party) have authority to operate on the account before commencing the process;
  • Show us that you have authority to use the chosen PayID;
  • Be made aware of your responsibility to close a PayID when you no longer have authority to use it;
  • Ensure the PayID name used is appropriate and a valid representation of the underlying account holder associated with the PayID.
  • Agree to the standard terms about PayID usability.
  • You will need to contact G&C Mutual Bank if you would like to create a PayID using an ABN or Organisation ID (mainly for business account).

Q: What PayID types can I create? 
A: G&C Mutual Bank is currently supporting different types of identifiers such as:

  • Phone numbers (landline and mobile phone numbers);
  • Email addresses;
  • Australian Business Number (ABN), ACN/ARSN ;
  • Organisation ID

At this stage, Facebook profiles and Twitter handles are not included. Additional types may be added over time. 

Q: Can one PayID be linked to multiple accounts? 
A: An individual PayID can only link to one account at a time. However, different types of PayIDs can be linked to one financial account (for e.g. a mobile phone number, an email address and an ABN number). 

Q: Can I have multiple PayIDs with different Financial Institutions?
A: Yes, you can have multiple PayIDs with different Financial Institutions however each PayID can only be linked to one account. For example, you could use an email address and mobile phone number with your G&C Mutual Bank and choose to: 

  • Link both PayID types to one financial account; or 
  • Link each PayID type to a single financial account each. 

Q: If I have multiple Financial Institution accounts, do I need to speak with each Financial Institution individually to create my multiple PayIDs?
Yes, if you want to create a PayID for each account you hold you will need to contact each relevant Financial Institution. Only one account can be linked to your PayID, however multiple PayIDs (e.g. an email address and a mobile phone number) can be linked to one account.  

Q: Can I have multiple PayIDs linked to the same account number?
: Yes. Multiple PayIDs can be linked to the same account number (e.g. your mobile phone number and email dddress is linked to the same Financial Institution account number). 

Q: Can my Phone Number or Email Address be registered at two Banks?
No. You can only register your email address or phone number once. If you have multiple email addresses and phone numbers you can register a different one at different Banks’ 

If your PayID is already registered elsewhere a message will display that ‘This PayID is already registered elsewhere’.  

Q: Can a PayID be used to withdraw money from an account? 
A: PayIDs can only be used to receive payments via the New Payments Platform. They cannot be used to withdraw money from accounts. 

Q: Who can I receive NPP Payments from using PayID?
You can receive NPP Payments from anyone who when initiating their payment uses your PayID to address their payment to you via a participating Financial Institution. 

Q: Can PayIDs be used to make or receive overseas payments? 
A: No, PayID can only be used for Australian domestic NPP Payments. 

Q: Is PayID a form of payment like a cheque or electronic funds transfer?
No, PayID is a tool that facilitates simpler and more efficient addressing of NPP Payments by linking a smart address such as mobile phone numbers or email addresses to a financial account. 

Q: Does PayID actually process the payment to my account?
No, the PayID is a smart address for payments. It’s G&C Mutual Bank who will process the payment via the NPP. 

Q: Can G&C Mutual Bank register my PayID without telling me? 
A: No. G&C Mutual Bank must ensure they have your permission to create the PayID.  

Q: What information do I need to make a payment to a PayID? 
A: You simply need the PayID linked to the account of the person you want to pay. For example if their PayID is their mobile phone number, you simply use the phone number to facilitate the payment

Q: Who can I make a NPP Payment to?
You can make NPP Payment to anyone that has a PayID (via their respective Financial Institution) and anyone whose Financial Institution is a participant and they have an eligible account. 

Q: Do I need to have a unique PayID Name for all my PayIDs with the one Financial Institution? 
A: No, you can use the same PayID Name. 

Q: What PayID Name can I use when creating my PayID?
Your PayID Name must be an appropriate and valid representation of the underlying account holder associated with the PayID. We allow you to choose your own PayID Name or will provide you with options that you can choose from. We will advise you on the necessary steps to update your PayID Name. 

Q: Why can people see my name when they use my PayID?
The PayID payee confirmation step – the ability to see the name of the person who has registered the PayID – is a key benefit of PayID. It has been designed to reduce the likelihood of mistaken payments, as well as some cases of fraud.

Mistaken payments are a major issue for consumers – 76 per cent of Australians worry about paying money into the wrong account due to an error when inputting details.

When you create a PayID with us you must first provide your consent, under our terms and conditions, which outlines how the PayID service operates and should be used.

We also have measures in place to ensure the PayID service is not used by customers or customer applications to mine data for fraudulent purposes.

If you’re not comfortable using PayID you can still use a BSB and Account number with products like Osko.

Q: What if I have a joint account?

A: In the case of joint accounts all the PayID Names must be an appropriate and valid representation of the underlying account holder. The underlying account information should represent one of the parties to the joint account. 

Q: What if my mobile phone number or email address is no longer owned by me?
You must contact G&C Mutual Bank and request the PayID be closed. We will advise you of your obligation to close PayIDs that you no longer have authority to use. 

Q: What happens if I close my business or de-register my company and my ABN or ACN is cancelled?
You must contact G&C Mutual Bank and request the PayID be closed as you no longer have authority to use it. 

Q: What happens if I close my business and have an Organisation ID?
You must contact G&C Mutual Bank to establish whether you still qualify to use your Organisation ID. 

Q: What if I no longer choose to use my PayID?
Your PayID will remain unlocked until you request G&C Mutual Bank to lock it or close it. After a 3 year period of inactivity we will close your PayID.  

If you do not want to use your PayID you should close it otherwise it will still be able to receive NPP Payments.

Q: What happens if I close the account that my PayID is linked to?
As part of closing your account, you may be able to nominate an alternate account to link your PayID to or we will close the PayID. If you close your account and forgot to request to close your PayID, we will close it as we are obligated to close PayIDs that are not linked to an active account.

Q: What happens if I make a payment to a closed PayID?
If you make a payment to a closed PayID the payment will not be made. 

Q: What happens if my Osko payments from G&C Mutual Bank to another Financial Institution are rejected or returned?
You should contact your other Financial Institution to check if they are a participant of NPP and are eligible to receive Osko payments through PayID. If the other Financial Institution is not set up to receive Osko payments then you can use the Standard Transfer option.

Security of the Addressing Service/PayID

Q: Is my PayID information safe?
Yes, PayID is safe and secure which is why it is certified to the highest data capabilities and monitored 24 hours a day, 7 days a week. 

Q: Could a person create a PayID using another person's details?
There are strict rules that we follow when a PayID is created. We follow strict identification steps to ensure the member has a right to use that payID as well as the bank account it is linked to.

Q: Can a person access information stored on the PayID system?
Information is stored on the PayID system in a highly secure manner, using world class encryption technology. Access to a member's information is only granted to the Financial Institution that has the full consent of that member, obtained during the initial creation process. We cannot create a PayID without the member's full consent. 

Q: Can a person take  money out of another person's account using the information created with their PayID (e.g. a person's mobile phone number)?
A: A PayID cannot be used to take money out of an account. It can only be used to receive payments.

Q: What happens if the PayID is already created with another Financial Institution without my permission?
You can request G&C Mutual Bank to raise a request via the PayID Dispute Resolution process. G&C Mutual Bank on your behalf, will investigate the dispute and resolution ownership of the PayID with the other Financial Institution.  

Q: How can I know that the payment will go to the right account?
A PayID Name may be displayed during the payment to provide an additional level of comfort that the PayID is linked to the intended recipient.  

Q: What happens if money is paid into the wrong account?
The money would be paid into the account that is linked to the PayID at the time the payment is submitted and confirmed. Should this account not be the correct destination account then you can initiate an investigation process by contacting us. The intent is that you will get your money back if the account linked to the payee's PayID is not the payee's account.

If you would like more information on the New Payments Platform, please contact us on 1300 364 400 or email