Members are advised of scheduled maintenance occurring between 1:00am to 2:00am on Monday 29th April. During this time disruption is expected to SMS One Time Password, limiting certain transactions in Online Banking including adding a new payee, payments to new payees and international transfers. We apologise for any inconvenience.

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Online PIN Change

The Online PIN Change service helps you to create or change the PIN on any of your cards, at any time, within the secure environment of Online Banking or our Mobile App.

Features of Online PIN Change

  • Change your existing PIN (forgotten/lost PIN).
  • Set your own PIN for a newly issued or replacement card.
  • A fast, free and easy to use service.
  • Your new PIN will be available to use straight away.

 

How to use Online PIN Change

  • To access this facility, you must be registered for SMS One Time Passwords.
  • You can access Online PIN Change in online Banking by selecting PIN Change Service under Services menu. View the demo on How to set your PIN online.
  • You can access Online PIN Change in our Mobile App by selecting Cards then Change PIN.
  • Remember, when choosing a new PIN it’s important to avoid numbers that can be easily guessed (e.g. your birthday or anniversary), otherwise you may be liable for unauthorised transactions.

If you have any questions on how to use the Online PIN Change service, please contact us.

Q: Is changing my PIN using Online Banking safe?

A: Yes, the service utilises all the security settings in the Online Banking service. It also has a second layer of security as you will need to authenticate any changes using our SMS One Time Password service.

 

Q: Can I change my PIN in Online Banking without using One Time Passwords (OTPs)?

A: No, you need to enter your SMS One Time Password while completing the PIN change process.

 

Q: Do I need to know my PIN to be able to change my PIN in Online Banking?

A: No, you do not need to know your PIN to use the service, but you do need to be registered for our SMS One Time Password service.

 

Q: How long before the new PIN is ready to be used?

A: Your new PIN is ready to use immediately.

We're ready to help you

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In the spirit of reconciliation G&C Mutual Bank acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We support the Uluru Statement from the Heart to achieve justice, recognition and respect for First Nations people.


Any advice or information on this site does not take into account your personal objectives, financial situation or needs and you should consider whether it is appropriate for you. Please review G&C Mutual Bank's Terms and Conditions before acquiring the product.

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